Thank you for choosing Zaidena! We are dedicated to ensuring your order is delivered promptly and safely. Please read our Shipping & Delivery Policy carefully for details on our shipping process within India.

1. Shipping Locations

We currently deliver orders across all states and Union Territories within India.

2. Shipping Methods and Charges

• Standard Delivery: Delivered within 5–7 business days.
• Express Delivery: Delivered within 2–3 business days (available in select locations). Additional charges apply.
• Shipping Charges:Free shipping on orders above ₹3000. A flat rate of ₹50 applies to orders below this amount.
• Final shipping costs are displayed at checkout based on the delivery address and selected shipping method.

3. Order Processing Time

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

4. Delivery Timelines

Delivery timelines depend on the shipping method and location. While we aim to deliver within the estimated timeframe, delays may occur due to:

• Weather conditions.
• Festive season or high demand.
• Unforeseen logistical issues.

5. Tracking Your Order

• After your order is shipped, you will receive an email with the tracking number and a link to track your package.
• You can also contact us at pharmafillups@gmail.com for updates on your order status.

6. Delivery Issues

• If your package is delayed, lost, or arrives damaged, notify us within 3 business days of the estimated delivery date. We will work with our courier partner to resolve the issue.
• Ensure that the shipping address and contact information provided at checkout are accurate. We are not responsible for delivery issues caused by incorrect or incomplete addresses.

7. Undeliverable Packages

• If a package is returned to us due to an incorrect address, non-availability, or refusal, we will contact you to arrange reshipment. Additional shipping charges may apply.

8. Public Holidays

• Orders will not be processed or delivered on national/public holidays. Any orders placed during this time will be processed on the next working day.

9. Contact Us

If you have any questions or concerns about shipping, please email us at: pharmafillups@gmail.com